Terms and Conditions

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1. General

These conditions apply to all sales and agreements between The English Language Coach (hereinafter: The English Language Coach) and the customer, whereby The English Language Coach will apply these conditions unless otherwise agreed in writing. We may, at our sole discretion, modify these Terms and Conditions at any time. By accessing the Service at any time after such modifications, you are agreeing to such modifications. These Terms and Conditions were last modified as of October 2019.

2. Information

The English Language Coach finds it very important to ensure that all of its customers’ personal information is treated with the utmost care and security. Please refer to our Privacy Policy.

3. Copyright

All information on The English Language Coach website is protected by copyright. It is illegal to infringe upon any of the intellectual property rights associated with the manufacture, design, or branding of any course advertised on The English Language Coach website or to introduce any modifications to any of the information supplied by The English Language Coach unless the nature of the deliveries dictates otherwise. Use of The English Language Coach’s website does not constitute a license to use in any way any of the trademarks owned by The English Language Coach or its licensors, including but not limited to the words The English Language Coach and The English Language Coach logo. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement, and assembly) of all content on The English Language Coach website are copyright by The English Language Coach or its licensors, where applicable.

4.Services

The English Language Coach provides a platform where customers can purchase English courses and related services, as per our opening hours.

All communication between The English Language Coach and the customer will be electronic; through e-mail or notices posted on The English Language Coach’s website, https://theenglishlanguagecoach.com

A potential customer becomes a member of The English Language Coach by registering for an Evaluation, a trial lesson or by purchasing a course on the ‘The English Language Coach’ website or its booking platform. Membership binds a customer to the Terms and Conditions described herein. The English Language Coach’s services are reserved to (legal) persons who are legally competent to enter into agreements. The English Language Coach services are not open to people under the age of 18. The English Language Coach membership is personal and therefore not transferable. A customer will be held responsible for all actions committed with the use of his account and, therefore, must take all measures necessary to protect his password and personal link. No other person besides the registered customer may enter The English Language Coach website using their customer’s username and password or personal link.

A customer must provide true, accurate, current and complete information and will maintain and promptly update this information if any changes occur. If the customer provides, or if The English Language Coach suspects that the customer has provided false, inaccurate, outdated or incomplete information, The English Language Coach may suspend or terminate the account of the customer and refuse current and future use of the ‘The English Language Coach website’.

A customer will not in any way restrict or inhibit any other user from using and enjoying the ‘The English Language Coach’ website. A customer will use the website only for lawful purposes and is prohibited from posting on or transmitting through the ‘The English Language Coach’ website and any booking platform we use, any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, discriminating, profane, hateful, fraudulent, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law.

Customers will not access the ‘The English Language Coach’ website by any means other than through the interface that is provided by The English Language Coach for the use of accessing the website.

Customers will not reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of the ‘The English Language Coach’ website, use of the ‘The English Language Coach’ website or access to the ‘The English Language Coach’ website without The English Language Coach’s prior consent.

Customers will not make any separate arrangements with The English Language Coach’s teachers. The English Language Coach may provide contact details of their teachers to customers with the sole purpose of facilitating communication during lessons. Customers will not use this information for any other purposes, and will not share this information with third parties.

The English Language Coach may elect to electronically monitor areas of the website and may disclose any content, records, or electronic communication of any kind: (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect The English Language Coach’s rights or property or the right of other users. The English Language Coach is not responsible for screening, policing, editing, or monitoring such content. If notified of alleged infringing, defamatory, damaging, illegal, or offensive content, The English Language Coach may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such content from the ‘The English Language Coach’ website.

The English Language Coach may terminate or suspend a customer’s access to all or part of the website, without notice, for any conduct that The English Language Coach, at its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third party or The English Language Coach.

Despite any other established legal rights, The English Language Coach is entitled, at its own choice, in case of ‘force majeur’, to cancel an order, or cancel a service agreement without legal intervention, by informing the customer in writing. The customer is not entitled to any damages, unless, given the circumstances, such cancellation would be unacceptable according to measures of reason and fairness.

5. Prices, Payment and Delivery

Customers may make payments electronically to The English Language Coach by credit card, by Paypal or by bank transfer (for amounts above 250 euros). The various payment methods are indicated on the ‘The English Language Coach’ website. Services of an order will take place once The English Language Coach has received payment for the service.

The customer will be given the option to choose some extra features as explained on the website and payment process form. Upgrade or downgrade from these features will be possible at any stage.

Please note that the Standard cancellation policy is 24 hours. Cancellations must be via email to thecoach@theenglishenglishlanguagecoach.com

6. Money-Back Guarantee

If the customer, for whatever reason, does not wish to use the services, the customer has the right to cancel the services to The English Language Coach within thirty days after the payment for the services. First, the customer must inform The English Language Coach in writing via e-mail of their intention and must follow all further return conditions and instructions as stipulated by The English Language Coach. This guarantee does not apply if the service has been used, or if the customer has attempted to mend or alter the services in any way. If the return instructions have been followed accurately, The English Language Coach will reimburse the customer for the returned services within thirty days after receiving it.

7. Liability and Cancellations

If The English Language Coach is unable to supply any services that have been paid for, The English Language Coach will provide a full refund within thirty days of cancellation. If The English Language Coach is obliged to cancel an order that has been partly completed, the refund will be on a pro-rata basis. A cancellation may be made due to illness, accident or other reason, such as a natural disaster. Every effort will be made to meet the order and find replacement teachers when necessary, but if it becomes necessary to cancel, The English Language Coach liability is limited to refunding the goods or services that have not been delivered on a pro-rata basis.

All of the information on The English Language Coach website (www.theenglishlanguagecoach.com) has been carefully compiled. However, there is a chance that certain information is not correct, or complete, or current. The English Language Coach and its partners cannot be held responsible for this in any way. Furthermore, The English Language Coach cannot be held responsible for information and prices, such as tariffs, information or the results of transactions that have been made due to such information, that have been placed on its website by third-parties. 

The English Language Coach website is provided ‘as is’ and The English Language Coach excludes all warranties of any kind to the fullest extent permissible by law and does not guarantee the accuracy or completeness of the website or information or that its content is free of defects or viruses. The website, including its content (unless otherwise stated), is provided free of charge. The English Language Coach will not be liable to the customer or any other persons for any loss or damage of any kind which may arise from the unauthorized use of the ‘The English Language Coach’ website and the use of any information contained within it. Furthermore, The English Language Coach shall not be held liable for any information held on sites which may have links to or from the website theenglishlanguagecoach.com and which are not maintained and controlled by The English Language Coach. The website theenglishlanguagecoach.com can be entered from other countries. The English Language Coach cannot guarantee that any training referred to on the website is available in every country in the world. The English Language Coach will use reasonable powers to ensure that the website is, and stays, fully operational. Due to the nature of the internet, The English Language Coach cannot guarantee that the website will be free from delays, interruptions or errors. The English Language Coach will take all reasonable efforts to ensure that information on the website is correct, but cannot give representations or warranties, express or implied, in relation to the accuracy or completeness of the said information.

The English Language Coach takes precautions to protect personal data collected through the website, and any booking platform but in the event that The English Language Coach system is infiltrated by unauthorized third-parties, will not be liable for any resulting misuse of personal data.

Any of The English Language Coach’s liability resulting from use or visitation of the website will be limited to direct damages and an amount up to the price stipulated for training or course concerned. Liability to indirect damages is in all circumstances excluded.

Without prejudice to the provisions set out above, The English Language Coach will not be liable for damage caused by intentional act or omission or gross negligence by the customer, or by improper use of the learned skills and of the materials and/or related products provided and/or delivered to the customer.

8. Queries or Complaints

In the case of queries or complaints concerning any of our services, teachers, products or procedures, please contact us by email ([email protected]englishlanguagecoach.com). You will receive a reply within three working days.

9. Applicable Law and Jurisdiction

All rights, obligations, specials, orders, and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under Israeli Law and Jurisdiction, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980. In the case of translation or explanation of the contents of The English Language Coach’s website, the English version of the text in the website and these General Terms and Conditions will remain determinate.

Acceptance of General Terms and Conditions. All website users are required to be aware of, and to agree with, all of the above General Terms and Conditions. By filling in the application section to become a member, the customer automatically agrees to all of our General Terms and Conditions.

The English Language Coach reserves the right to make changes to these General Terms and Conditions at any time. The customer will be subject to the General Terms and Conditions in force at the time when the customer uses the site. If any of the terms are deemed invalid, void or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining conditions.